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Abstract
Implementing e-government in the business sector of State-Owned Enterprises (BUMN) has become a strategic step to enhance operational efficiency and transparency. This study aims to analyse the Vendor Invoicing Portal (VIP) application implementation at PT PLN (Persero) PUSHARLIS UP2W I Cilegon based on three main elements: support, capacity, and benefits. (value). Data were collected through in-depth interviews, direct observation, and document analysis using a descriptive qualitative method. The research results indicate that regulatory support through Presidential Regulation No. 95 of 2018 has provided a strong legal foundation. Still, the dissemination of the application to new vendors has not been optimal. From the aspect of capacity, the technological infrastructure is mostly adequate, but the limitation of human resources with information technology competence poses a significant challenge. In terms of benefits, the VIP application successfully increased payment efficiency by 50%, reduced administrative errors by 80%, and improved vendor satisfaction by 75%. This study concludes that the synergy between support, capacity, and system benefits greatly influences the success of e-government implementation at PT PLN PUSHARLIS. Recommendations include enhancing HR training programs, intensive vendor outreach, and investing in digital infrastructure to support sustainable digital transformation
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This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
Aulia, U. K., & Berthanila, R. (2024). Implementation of E-Government in the Bill Payment Mechanism of the Vendor Invoicing Port (VIP) Application at PT PLN (Persero) Pusharlis UP2W1 Cilegon. Indonesian Journal of Social Science Research, 5(2), 675-683. https://doi.org/10.11594/ijssr.05.02.27
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Dewi, NLY, Maheswari, AAIA, Lestari, NLY, Antari, NPBW, & Subanda, IN (2021). E-Government Approach in Building Information Systems for Public Services. Proceedings of the 2nd Annual Conference on Blended Learning, Educational Technology and Innovation (ACBLETI 2020) , 560 (Acbleti 2020), 84–87. https://doi.org/10.2991/assehr.k.210615.017
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Joseph, S., & Olugbara, O.O. (2018). Evaluation of municipal e-government readiness using structural equation modelling technique. The Journal for Transdisciplinary Research in Southern Africa, 14 (1), 1–10. https://doi.org/10.4102/td.v14i1.356
Jun, K. N., Wang, F., & Wang, D. (2014). E-government use and perceived government transparency and service capacity. Public Performance and Management Review, 38 (1), 125–151. https://doi.org/10.2753/PMR1530-9576380106
Kavathkar, D.M., Tayade, M.S., Pawar, S., Patil, S.M., & Gate, K.S. (2023). Ease of Governance. International Journal of Scientific Research in Engineering and Management, 07 (04), 1–6. https://doi.org/10.55041/ijsrem18783
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Ma, L., & Zheng, Y. (2019). National e-government performance and citizen satisfaction: a multilevel analysis across European countries. International Review of Administrative Sciences, 85 (3), 506–526. https://doi.org/10.1177/0020852317703691
Mandasari, M., & Al Qohar, B. (2024). Digit and Mark Recognition Using Convolutional Neural Network for Voting Digitization in Indonesia. Journal of Information Systems Exploration and Research, 2 (2), 77–84. https://doi.org/10.52465/joiser.v2i2.365
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Misra, P., & Jaiswal, B. (2023). Employee Training and Training Initiatives at State Bank of India. International Journal For Multidisciplinary Research, 5 (6), 1–8. https://doi.org/10.36948/ijfmr.2023.v05i06.9874
Nur, Nurdin, D., Stockdale, R., & Scheepers, H. (2014). Coordination and Cooperation in E-Government An Indonesian Local E-Government. In Ejisdc (Vol. 61, Issue 3).
Patton, C. V, Sawicki, D.S., Clark, J.J., Taylor, R., Group, F., & Routledge, Y. (2016). Basic Methods of Policy Analysis and Planning Third Edition.
Prawira, MG, & Paraniti, AASP (2023). Implementation of Electronic-Based Government System in Tabanan Regency Government. Raad Kertha Scientific Journal, 6 (1), 82–89. https://doi.org/10.47532/jirk.v6i1.828
Rahma, AN, & Rani, U. (2023). THE ROLE OF E-BUDGETING TO SUPPORT BUDGET TRANSPARENCY IN THE SURAKARTA CITY GOVERNMENT. Competitive Accounting Journal, 6 (1), 63–70. https://doi.org/10.35446/akuntansikpetif.v6i1.1217
Saldana, H. and. (2014). Qualitative Data Analysis A Methods Sourcebook (I. SAGE Publications (ed.); First and).
Schultheis, S. M. (2014). Integrating advanced technology into air traffic controller training. AIAA AVIATION 2014 -14th AIAA Aviation Technology, Integration, and Operations Conference, 1–5. https://doi.org/10.2514/6.2014-2421
Siboy, A., Al-Fatih, S., Efendi, VD, & Hidayah, NP (2022). The Effectiveness of Administrative Efforts in Reducing State Administrative Disputes. Journal of Human Rights, Culture and Legal Systems, 2 (1), 14–30. https://doi.org/10.53955/jhcls.v2i1.23
Soghomonyan, Z. (2023). Expressions of Digital Transformation in the Branding of Post-Soviet Universities. “Katchar” Collection of Scientific Articles International Scientific-Educational Center NAS RA, 122–141. https://doi.org/10.54503/2579-2903-2023.2-122
Suldina, G., Sulyagina, J., Ulitskaya, N., & Eroshkin, S. (2020). Universal methods for resolving intra-organizational conflicts. E3S Web of Conferences, 164. https://doi.org/10.1051/e3sconf/202016410022
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Syafriani, I., & Zaituna, YP (2018). IMPLEMENTATION OF E-GOVERNMENT IN PERSONNEL ADMINISTRATION SERVICES: A STUDY AT THE BKPSDM OF SUMENEP DISTRICT. JPSI (Journal of Public Sector Innovations, 3 (1), 28–34.
Thammarak, K., Sirisathitkul, Y., Kongkla, P., & Intakosum, S. (2022). Automated Data Digitization System for Vehicle Registration Certificates Using Google Cloud Vision API. Civil Engineering Journal (Iran) , 8 (7), 1447–1458. https://doi.org/10.28991/CEJ-2022-08-07-09
Zarqan, IA (2017). Human Resource Development in the Era of Technology; Technology's Implementation for Innovative Human Resource Development. Journal of Theoretical and Applied Management | Journal of Theory and Applied Management, 10 (3), 217. https://doi.org/10.20473/jmtt.v10i3.5967
Agbozo, E. (2019). The Private Sector as an E-Government Enabler. Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance, 508–509. https://doi.org/10.1145/3326365.3326443
Agustian, K., Mubarok, ES, Zen, A., Wiwin, W., & Malik, AJ (2023). The Impact of Digital Transformation on Business Models and Competitive Advantage. Technology and Society Perspectives (TACIT), 1 (2), 79–93. https://doi.org/10.61100/tacit.v1i2.55
Alomari, AS (2019). The Role of Human Resources Information Systems in Improving the Performance of Human Resources Management. Indian Journal of Science and Technology, 12 (35), 01–06. https://doi.org/10.17485/ijst/2019/v12i35/147859
Amanda, N. (2019). E-Government as Public Sector Innovation. Journal of Public Administration Studies, 4 (2), 90–93. https://doi.org/10.21776/ub.jpas.2019.004.02.8
Anugrah, ZE, Zakaria, S., & Darmawan, I. (2022). Evaluation of Electronic-Based Government System (Spbe) in Bekasi City in 2020. Journal of Government Administration (Janitra), 2 (1), 13. https://doi.org/10.24198/janitra.v2i1.41097
Ariyanto, D., Dewi, AA, & Hasibuan, HT (2021). Development of Adoption Success Model Based on Electronic Regional Tax Returns. Indonesian Journal of Sustainability Accounting and Management, 5 (2). https://doi.org/10.28992/ijsam.v5i2.397
Bhagat, R., Thosani, P., Shah, N., & Shankarmani, R. (2021). Complex Document Classification and Integration with Indexing. 2021 Second International Conference on Electronics and Sustainable Communication Systems (ICESC), 1477–1484. https://doi.org/10.1109/ICESC51422.2021.9532737
Bilderback, S. (2024). Integrating training for organizational sustainability: the application of Sustainable Development Goals globally. European Journal of Training and Development, 48 (7/8), 730–748. https://doi.org/10.1108/EJTD-01-2023-0005
Bulnina, IS, Askhatova, LI, Kabasheva, IA, & Rudaleva, IA (2015). Public and private partnership as a mechanism of government and business cooperation. Mediterranean Journal of Social Sciences, 6 (1S3), 453–455. https://doi.org/10.5901/mjss.2015.v6n1s3p453
Chae, ES, Kang, DS, Si, JY, Yun, S., Jung, P., Park, S., Lee, H., & Choi, K. (2020). Automating Public Administration in the Digital Age. 2020 22nd International Conference on Advanced Communication Technology (ICACT), 628–631. https://doi.org/10.23919/ICACT48636.2020.9061426
Darmansyah, R., Handoko, T., & Tiyas Tinov, MY (2020). Review of the Provision of Employee Management Information Systems at the Pekanbaru City Human Resources and Development Agency in Supporting E-Government Policies in 2019. Journal of Political and Social Administration, 1 (1), 19–33. https://doi.org/10.46730/japs.v1i1.8
Daulay, N., Girsang, E., & Manalu, P. (2021). Potential and Challenges of Human Resources in the Implementation of Online Service Licensing Policy at DPMPTSP Medan City. Journal of Management and Public Policy, 6, 137–157.
Dewi, NLY, Maheswari, AAIA, Lestari, NLY, Antari, NPBW, & Subanda, IN (2021). E-Government Approach in Building Information Systems for Public Services. Proceedings of the 2nd Annual Conference on Blended Learning, Educational Technology and Innovation (ACBLETI 2020) , 560 (Acbleti 2020), 84–87. https://doi.org/10.2991/assehr.k.210615.017
Dr. R., S.E., & V., C. (2021). Public Awareness and Usages of E-Government Services. Iarjset , 8 (6), 379–382. https://doi.org/10.17148/iarjset.2021.8665
Goloshchapova, T., Yamashev, V., Skornichenko, N., & Strielkowski, W. (2023). E-Government as a Key to the Economic Prosperity and Sustainable Development in the Post-COVID Era. Economies, 11 (4), 1–23. https://doi.org/10.3390/economies11040112
Haniatun, H., Islahuddin, I., & Abdullah, S. (2022). Influence of Management Competence, Utilization of Information Technology and Stakeholder Engagement on Accountability of Management of Boss Funds with Transparency as A Moderating Variable (Study on SMAN and SMKN in Aceh Selatan District). International Journal of Business, Economics, and Social Development, 3 (3), 110–123. https://doi.org/10.46336/ijbesd.v3i3.323
Hasani, N., & Beleraj, B. (2013). E-Government as an Anti-Corruption Tool. The Case of Albania. Academic Journal of Interdisciplinary Studies, 2 (8), 712–716. https://doi.org/10.5901/ajis.2013.v2n8p712
Hong, S. G., & Lee, D. H. (2023). Development of a citizen participation public service innovation model based on smart governance. Service Business, 17 (3), 669–694. https://doi.org/10.1007/s11628-023-00536-w
Joseph, S., & Olugbara, O.O. (2018). Evaluation of municipal e-government readiness using structural equation modelling technique. The Journal for Transdisciplinary Research in Southern Africa, 14 (1), 1–10. https://doi.org/10.4102/td.v14i1.356
Jun, K. N., Wang, F., & Wang, D. (2014). E-government use and perceived government transparency and service capacity. Public Performance and Management Review, 38 (1), 125–151. https://doi.org/10.2753/PMR1530-9576380106
Kavathkar, D.M., Tayade, M.S., Pawar, S., Patil, S.M., & Gate, K.S. (2023). Ease of Governance. International Journal of Scientific Research in Engineering and Management, 07 (04), 1–6. https://doi.org/10.55041/ijsrem18783
Khatib, H., Lee, H., Suh, C., & Weerakkody, V. (2019). e-Government systems success and user acceptance in developing countries: The role of perceived support quality. Asia Pacific Journal of Information Systems, 29 (1), 1–34. https://doi.org/10.14329/apjis.2019.29.1.1
Ma, L., & Zheng, Y. (2019). National e-government performance and citizen satisfaction: a multilevel analysis across European countries. International Review of Administrative Sciences, 85 (3), 506–526. https://doi.org/10.1177/0020852317703691
Mandasari, M., & Al Qohar, B. (2024). Digit and Mark Recognition Using Convolutional Neural Network for Voting Digitization in Indonesia. Journal of Information Systems Exploration and Research, 2 (2), 77–84. https://doi.org/10.52465/joiser.v2i2.365
Manurung, L., & Anza, F.A. (2017). Development of E-government through Public-Private Partnerships in Indonesia. 167, 10–17. https://doi.org/10.2991/icaspgs-icbap-17.2017.2
Mellouli, M., Bouaziz, F., & Bentahar, O. (2020). E-government success assessment from a public value perspective. International Review of Public Administration, 25 (3), 153–174. https://doi.org/10.1080/12294659.2020.1799517
Misra, P., & Jaiswal, B. (2023). Employee Training and Training Initiatives at State Bank of India. International Journal For Multidisciplinary Research, 5 (6), 1–8. https://doi.org/10.36948/ijfmr.2023.v05i06.9874
Nur, Nurdin, D., Stockdale, R., & Scheepers, H. (2014). Coordination and Cooperation in E-Government An Indonesian Local E-Government. In Ejisdc (Vol. 61, Issue 3).
Patton, C. V, Sawicki, D.S., Clark, J.J., Taylor, R., Group, F., & Routledge, Y. (2016). Basic Methods of Policy Analysis and Planning Third Edition.
Prawira, MG, & Paraniti, AASP (2023). Implementation of Electronic-Based Government System in Tabanan Regency Government. Raad Kertha Scientific Journal, 6 (1), 82–89. https://doi.org/10.47532/jirk.v6i1.828
Rahma, AN, & Rani, U. (2023). THE ROLE OF E-BUDGETING TO SUPPORT BUDGET TRANSPARENCY IN THE SURAKARTA CITY GOVERNMENT. Competitive Accounting Journal, 6 (1), 63–70. https://doi.org/10.35446/akuntansikpetif.v6i1.1217
Saldana, H. and. (2014). Qualitative Data Analysis A Methods Sourcebook (I. SAGE Publications (ed.); First and).
Schultheis, S. M. (2014). Integrating advanced technology into air traffic controller training. AIAA AVIATION 2014 -14th AIAA Aviation Technology, Integration, and Operations Conference, 1–5. https://doi.org/10.2514/6.2014-2421
Siboy, A., Al-Fatih, S., Efendi, VD, & Hidayah, NP (2022). The Effectiveness of Administrative Efforts in Reducing State Administrative Disputes. Journal of Human Rights, Culture and Legal Systems, 2 (1), 14–30. https://doi.org/10.53955/jhcls.v2i1.23
Soghomonyan, Z. (2023). Expressions of Digital Transformation in the Branding of Post-Soviet Universities. “Katchar” Collection of Scientific Articles International Scientific-Educational Center NAS RA, 122–141. https://doi.org/10.54503/2579-2903-2023.2-122
Suldina, G., Sulyagina, J., Ulitskaya, N., & Eroshkin, S. (2020). Universal methods for resolving intra-organizational conflicts. E3S Web of Conferences, 164. https://doi.org/10.1051/e3sconf/202016410022
Sullivan, A., Elshenawy, S., Ades, A., & Sawyer, T. (2019). Acquiring and Maintaining Technical Skills Using Simulation: Initial, Maintenance, Booster, and Refresher Training. Cureus , 11 (9), 9–14. https://doi.org/10.7759/cureus.5729
Syafriani, I., & Zaituna, YP (2018). IMPLEMENTATION OF E-GOVERNMENT IN PERSONNEL ADMINISTRATION SERVICES: A STUDY AT THE BKPSDM OF SUMENEP DISTRICT. JPSI (Journal of Public Sector Innovations, 3 (1), 28–34.
Thammarak, K., Sirisathitkul, Y., Kongkla, P., & Intakosum, S. (2022). Automated Data Digitization System for Vehicle Registration Certificates Using Google Cloud Vision API. Civil Engineering Journal (Iran) , 8 (7), 1447–1458. https://doi.org/10.28991/CEJ-2022-08-07-09
Zarqan, IA (2017). Human Resource Development in the Era of Technology; Technology's Implementation for Innovative Human Resource Development. Journal of Theoretical and Applied Management | Journal of Theory and Applied Management, 10 (3), 217. https://doi.org/10.20473/jmtt.v10i3.5967