Main Article Content


This study aims to determine the extent of implementation of the innovation one stop service at the Kantor Imigrasi Kelas I Non TPI Serang. This research uses descriptive method with qualitative approach. The technique of taking informants using snowball sampling technique combined with accidental sampling. This research was conducted at the Kantor Imigrasi Kelas I Serang from April 22, 2019 until August 27, 2019. The data were collected by observation, interview and documentation. Based on the results of this study concluded 1) innovation that run was good enough, 2) services provided when running the innovation was already good. While that is a contributing factor in the implementation of this innovation is 1) a queue at the immigration quota is not too much so as to sum up the work of immigration officers, 2) Immigration Office adequate facility for the community. Then the inhibiting factor is the lack of clear information dissemination to the public.

Article Details

How to Cite
Ningrum, K. S., Berthanilla, R., & Sururi, A. (2020). One Stop Service Public Innovation In The Non TPI Class I Immigration Office Serang City Indonesia. Indonesian Journal of Social Science Research, 1(1), 19-23.


Creswell, J. W. (1994). Research Design: Qualitative and Quantitative Approaches. Thousand Oaks: SAGE Publications.
Guba, Y., & Lincoln, E. (1989). Fourth Generation Evaluation. London. SAGE Publications Inc.
Holidin, I., Hariyanti, D., & Sunarti, Eka, S. (2016). Reformasi Birokrasi dalam Transisi. Jakarta: KENCANA.
Kumorotomo, W. (2015). Etika Adminsitrasi Negara. Jakarta: PT Raja Grafindo Persada.
Matei, A., & Bujac, R. (2016). Innovation and Public Reform. Procedia Economics and Finance, 39(November 2015), 761–768.
Regulation of the Minister of Administrative Reform and Bureaucratic Reform Number 30 of 2014 concerning Public Service Innovation Guidelines.
Rogers, E. M. (1995). “Diffusion of Innovations”. In New York: The Free Press.
Sinambela. (2016). Reformasi Pelayanan Publik (Teori, Kebijakan , dan Implementasi). Jakarta: PT Bumi Aksara.
Spicker, P. (2009). The Nature of a Public Service. International Journal of Public Administration, 32(11), 970–991.
Sururi, A. (2016). Inovasi Kebijakan Publik (Tinjauan Konseptual dan Empiris). Sawala Jurnal Administrasi Negara, 4(September-Desember 2016), 1–14.
Sururi, A. (2019). Inovasi Kebijakan Organisasi Sektor Publik menuju Terwujudnya Good Public Policy Governance. Good Governance LAN Jakarta, 15(1).
Syafiie, I. (2003). Sistem Administrasi Negara Republik Indonesia (SANRI). Jakarta: PT BumiAksara.
Utomo, T. W. (2016). Inovasi sebagai keniscayaan baru dalam Ilmu dan Praktek Administrasi Publik di Indonesia,. Laskar Inovasi Deputi Inovasi Administrasi Negara, Jakarta.