Community Satisfaction Index with Development Results of The Banten Province PUPR Service For Development Work Area II (Serang City, Serang District And Cilegon City) 2024

Authors

  • Karvina Budiwati Apriliani Universitas Sultan Ageng Tirtayasa
  • Arlan Marzan Dinas Pekerjaan Umum dan Penataan Ruang (PUPR)
  • Isvan Taufik Dinas Pekerjaan Umum dan Penataan Ruang (PUPR)
  • Resti Meliana Sari Dinas Pekerjaan Umum dan Penataan Ruang (PUPR)
  • Natta Sanjaya Universitas Tidar
  • Siti Yuniar PT. Abyakta Sinergi Nusantara

DOI:

https://doi.org/10.11594/ijssr.06.01.19

Keywords:

Infrastructure, Community Satisfaction, Development Results of the Banten Province PUPR Service

Abstract

Infrastructure such as roads, bridges, irrigation, public facilities, and access to clean water not only improves connectivity but also accelerates the flow of goods and services, increases accessibility, and encourages equitable development between regions. This activity (study) aims to measure the level of community satisfaction as service users and improve the quality of infrastructure development in Development Work Area (WKP) II (Serang City, Serang Regency and Cilegon City). The research approach used was quantitative descriptive analysis, data collection techniques used were interviews, observation, documentation and literature study. The research population is all people who use the Banten Province PUPR Service infrastructure in the Development Work Area (WKP) II. The sampling technique used was the lemeshow formula with a sample size of 267 respondents. The data analysis technique was the calculation of the infrastructure service satisfaction index (IKLI). The research results show that the infrastructure service quality index value for Banten province in 2024 is 2.86 with the performance of service units being satisfied. This shows that the people of Banten province feel the results of the development of the Banten Province PUPR service, especially infra structure services, are satisfied.

Downloads

Download data is not yet available.

References

Alim, A., et al. (2022). Infrastruktur Ekonomi dalam Kaitannya dengan Transportasi. Jurnal Infrastruktur dan Transportasi, 8(1), 45-60.

Apriliani, K. B., Marzan, A., Taufik, I., Hakim, Z., & Saniarjuna, M. H. (2024). Survei Indeks Kepuasan Masyarakat Atas Penggunaan Dan Pemanfaatan Bagian-Bagian Jalan Provinsi Banten Pada Wilayah Kerja Pembangunan (WKP) I. Journal of Public Administration and Local Governance, 8(2), 105-123.

Bappenas. (2020). Rencana Pembangunan Jangka Menengah Nasional (RPJMN) 2020-2024. Kementerian Perencanaan Pembangunan Nasional/Badan Perencanaan Pembangunan Nasional.

Fernando, S., Sabri, T., & Suparjan, S. (2022). Pengembangan bahan ajar berbasis web pada materi sistem pencernaan manusia kelas V sekolah. Jurnal Tunas Bangsa, 9(1), 18-31.

Indri, M., & Hayat, A. (2015). Optimalisasi Pelayanan Publik. Jurnal Administrasi Publik, 7(1), 22-34.

Lestari, N., & Wijaya, S. (2020). Infrastruktur dan Peningkatan Kesejahteraan Masyarakat. Jurnal Pembangunan Daerah, 5(4), 45-60.

Marzan, A., Taufik, I., Hakim, Z., Apriliani, K. B., Setyoko, H., & Yuniar, S. (2024). SURVEI INDEKS KEPUASAN MASYARAKAT ATAS PELAYANAN PUBLIK JALAN PROVINSI PADA WILAYAH KERJA PEMBANGUNAN (WKP) I (KABUPATEN TANGERANG, KOTA TANGERANG, DAN KOTA TANGERANG SELATAN). JIPAGS (Journal of Indonesian Public Administration and Governance Studies), 8(2).

Nugroho, E. (2021). Peran Partisipasi Masyarakat dalam Pembangunan Infrastruktur. Jurnal Administrasi Publik, 12(1), 67-80.

Rahmawati, F., & Nugroho, H. (2019). Hambatan Pemerintah Daerah dalam Pembangunan Infrastruktur. Jurnal Ekonomi & Kebijakan Daerah, 8(2), 120-134.

Rorimpandey, M., & Nurdin, H. (2019). Sistem Infrastruktur sebagai Pendukung Fungsi Sosial dan Ekonomi. Jurnal Pembangunan Infrastruktur, 3(4), 33-47.

Setiawan, T., et al. (2019). Infrastruktur, Lingkungan, dan Dampaknya Terhadap Kepuasan Masyarakat. Jurnal Lingkungan dan Pembangunan, 8(2), 50-63.

Taufik, I., Marzan, A., Hakim, Z., Apriliani, K. B., Hakim, A. L., Sanjaya, N., & Yuniar, S. (2024). INDEKS KEPUASAN MASYARAKAT PADA LAYANAN IRIGASI DI WILAYAH KABUPATEN LEBAK TAHUN 2023. Jurnal Kebijakan Pembangunan Daerah, 8(1), 94-105.

Valianto, A. (2020). Indeks Kualitas Layanan Infrastruktur sebagai Evaluasi Layanan Publik. Jurnal Infrastruktur dan Layanan Publik, 10(2), 58-67.

Warsono, Sri, & Hayati, Indah Nur (2023). Indeks Kepuasan Layanan Infrastruktur sebagai Indikator Penguat Daya Saing Daerah. Journal of Regional Economics Indonesia, 3(2), 87-107

Wibowo, A., & Putri, S. (2018). The Impact of Infrastructure Development on Public Satisfaction in Urban Areas: A Survey Study. Journal of Urban Studies, 5(3), 121–133.

Downloads

Published

2025-06-27

How to Cite

Karvina Budiwati Apriliani, Arlan Marzan, Isvan Taufik, Resti Meliana Sari, Natta Sanjaya, & Siti Yuniar. (2025). Community Satisfaction Index with Development Results of The Banten Province PUPR Service For Development Work Area II (Serang City, Serang District And Cilegon City) 2024. Indonesian Journal of Social Science Research, 6(1), 221-239. https://doi.org/10.11594/ijssr.06.01.19

Similar Articles

1-10 of 121

You may also start an advanced similarity search for this article.