The Motivation Effect on Barista Performance: (Case Study on Hungrypedia Serang)

Ichsan Adil Prayogi; Abdul Malik; Marthalena Marthalena; Endang Tri Santi

doi:10.11594/ijssr.06.01.26

Authors

Ichsan Adil Prayogi Communication Science, Serang Raya University, 42162, Indonesia
Abdul Malik Communication Science, Serang Raya University, 42162, Indonesia
Marthalena Marthalena Communication Science, Serang Raya University, 42162, Indonesia
Endang Tri Santi Communication Science, Serang Raya University, 42162, Indonesia

DOI:

https://doi.org/10.11594/ijssr.06.01.26

Keywords:

Barista, Motivation, Organization, Hungrypedia, Serang

Abstract

This research discusses how motivation can affect the performance of an employee serving coffee, or better known as a barista. This research uses Clayton Alderfer's ERG (Existence, Relatedness, & Growth) theory. This research uses descriptive qualitative research methods, which aim to provide a comprehensive and in-depth view of the subject under study, namely the influence of motivation on barista performance. By taking the locus of a coffee shop, the author tries to analyze how barista motivation can affect work motivation. The results of the research in this article show that work motivation is very influential on the performance of the barista, with work motivation, the barista will have more confidence in working. Existence Needs, Relationship Needs, and Growth Needs have a significant effect on barista performance. The influence of the motivation and performance of the barista in the coffee shop is that the presence of work motivation makes the barista more enthusiastic about work, and later it will have a good impact on work and will later get rewards in the form of existence, growth, and good relations with relationships. The need for growth is the main factor for the resource person to become a barista at Hungrypedia Serang Cafe

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